FAQ
Hey Zen family ✨
Here you’ll find answers to some of the most common questions about the shop, shopping online, and how things work around here.
If you don’t see what you’re looking for, feel free to reach out via email or message us on social media, I’m always happy to help.
🧾 Payments
Q: What payment methods do you accept in-store?
A: We accept cash, all major credit and debit cards, tap-to-pay, ApplePay, and many gift cards.
At this time, we do not accept personal or business checks.
A 3% surcharge is applied to non-cash payments to help offset processing fees.
🔄 Returns & Exchanges
Q: What is your return policy?
A: Returns and exchanges are handled on an individual basis and are issued as store credit only.
• You have 7 days from delivery (online) or 14 days from purchase (in-store) to request a return
• Damaged or incorrect items must be reported within 5 days of delivery
• A receipt is required for in-store returns (digital receipt via email or text)
📦 Online Orders & Crystals
Q: Will my crystal look exactly like the photo?
A: I do my best to photograph each piece as accurately as possible, often showing scale in hand. That said, crystals can look different depending on lighting and angle. You may notice new details when you see your piece in person, that’s part of what makes them unique.
Q: Will I receive the exact piece shown?
A: Many listings allow you to select your exact piece (labeled A, B, C, etc.).
If a listing is marked as intuitively selected, your piece will be chosen for you with care.
🔮 Choosing a Crystal
Q: What if I don’t know what to choose?
A: That’s completely normal. Most people are drawn to something for a reason — even if they can’t explain it yet.
If you’d like a little guidance, you can check out our guide here:
👉 How to Choose a Crystal
🛍️ Special Orders
Q: Can I request something you don’t currently have?
A: If it’s something I have access to and it fits the vibe of the shop, I’m happy to place a special order.
Special orders require a 50% non-refundable deposit, which is applied to your final purchase.
💸 Layaway
Q: Do you offer layaway?
A: Yes! Layaway is available.
A minimum deposit is required, and payment schedules are set at the time of purchase.
For full details, just ask in-store.
🕒 Store Hours
Q: Why do your hours sometimes change?
A: I’m currently the sole staff member and a single mom, which means occasional schedule adjustments happen.
For the most up-to-date hours and announcements, please check:
👉 Facebook or Instagram: @AMomentOfZenNJ
🚻 Restroom Access
Q: Do you have a public restroom?
A: Unfortunately, there is no public restroom available at this time, so please plan accordingly.
🏷️ Price Tags
Q: What do the letters and numbers on your price tags mean?
A: Those are internal inventory codes used to track items in the system, kind of like a catalog number.
💬 One Last Thing
If you’re ever unsure about something, whether it’s a product, an order, or just what to choose, you’re always welcome to reach out.
No pressure, no need to worry if your question is weird. Just real answers.